Article Is FanJoy Possibly Breaking Federal Law With Jake Paul's Stunt

Christopher M
July 24, 2017, 12:00amEDT
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The California merchandise company FanJoy has put themselves in a position that could potentially get them some serious heat with the Federal Trade Commission, for giving out a private home address from one of their customers to YouTube sensation Jake Paul, that eventually lead to the doxing of the customer.

Jake Paul is a former Disney actor and YouTube/Vine sensation with over 8.8 million subscribers and over 1 billion views, who as of late, has been on the news for allegedly being at war with his neighbors.

The FanJoy company sells merchandise for Jake Paul, David Dobrik, Tessa Brooks and other up-coming stars. But last Friday, July 21, Jake Paul uploaded a video where he ends up doxing the location of musician Post Malone's private residence. For those of you not familiar with the term Doxing, it is when you "Publish private or identifying information about (a particular individual) on the Internet."

Post Malone is a professional rapper, singer, songwriter and record producer, with over 516 million total views on his Vevo YouTube account. Post Malone is also a friend of Ethan Klein from H3H3Production. Ethan Klein, who has already called out Jake Paul for doxing and eavesdropping on his neighbors in West Hollywood, calls out Jake Paul for doxing once again in Jake Pauls latest video titled "I HAVE A HUGE ANNOUNCEMENT...". In the video, Post Malone's home and vehicles are clearly visible, including license plates, as well as the neighbor's house. Klein also commented to Jake Paul in his video "Jake Paul Doxes Post Malone", that he wanted to have a "Heart-to-Heart...and say these are boundaries you do not cross little Jakey...You have a lot of responsibility...influence on this more class than this..."

Jake Paul stated in his "I HAVE A HUGE ANNOUNCEMENT..."video: "But more importantly guys we got someone's specific order that we are about to hand deliver to them. The backstory on this is, I don't know if you guys know him but his name is Post Malone... But what's crazy about it he did this video where he was like talking smack about "It's Every Day Bro" for like ten minutes... But then my boy posts on Twitter this tweet. He orders our merchandise... Right now we are about to hand deliver it to his house, he lives like 45 minutes away. We're going to give him merch, hopefully he's home, and we're gonna confront him and ask him like yo why would you talk smack then order our merch."

Now taking a look at FanJoy's very generic looking privacy policy, with lines like, "We may share some or all of your personal data with our parent company, subsidiaries, joint ventures, or other companies under a common control (" affiliates")... company is committed to protecting the security of your personal data. we use a variety of industry-standard security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure." and, "we will require our affiliates to honor this privacy policy." Jake Paul would have to be deemed as an "affiliate" in order to be able to have access to Post Malone's "personal data".

Currently Jake Paul's video is still up with over 4.3 million views and is an unauthorized and extremely unethical use of personal data, as Post Malone didn't grant permission to Jake Paul, to publicly advertise where his private property was located at. The FanJoy company, where the private data came from, has not done anything at the time of this writing, to protect this sensitive data from continuing to be promoted out. Which goes against their own privacy policy and thus misleading their customer's interpretation of the policy and representation, of how their private personal information will be disclosed. Further investigation of FanJoy shows customers in the past have dealt with "bait and switch" and deceptive marketing of products, with complaints similar to these on the Better Business Bureau (BBB). Which gives FanJoy an "F" rating.

"Company uses bait and switch to offer autographed cd box sets and then runs out and ships non-autographed sets instead for same price - no returns On Sep 5 I ordered a signed Pentatonix Album Box Set which is a music compact disc box set autographed by the band Pentatonix from the website I received a shipment on Oct 21, 2015, but upon reviewing the item, I realized that I was not sent the autographed set. I contacted the company via email. they said that there were only 500 and that they ran out and so they shipped me the non autographed version. I requested a return for refund and was told they did not accept returns. This bait and switch of advertising autographed copies but then shipping out non-autographed copies is very disturbing and the fact that they don't accept returns seems suspect to me."
- Source: Better Business Bureau

"Issues with order, shipping and received the wrong item finally weeks later.Phone calls to customer service not returned. When contacted by email, Customer Service eventually stating they are unwilling to resolve problem by accepting a return and issuing a refund. On their Facebook page, we felt the... marketing of the item was deceptive, which ultimately contributed to this issue."
- Source: Better Business Bureau

Any company found misleading a customer's interpretation of their privacy policy, violates Section 5 of the FTC Act. A section the FTC regularly enforces stating, "When companies tell consumers they will safeguard their personal information, the FTC can and does take law enforcement action to make sure that companies live up these promises. The FTC has brought legal actions against organizations that have violated consumers' privacy rights, or misled them by failing to maintain security for sensitive consumer information. In many of these cases, the FTC has charged the defendants with violating Section 5 of the FTC Act, which bars unfair and deceptive acts and practices in or affecting commerce. In addition to the FTC Act, the agency also enforces other federal laws relating to consumers' privacy and security."

The FTC has already gone after VIZIO, Mobile Advertising Network InMobi and other major companies with Section 5 related complaints to privacy. Section 5 of the FTC Act under Evaluating Advertising and Promotional Materials states, "...advertising and promotional materials should be presented in a clear, balanced, and timely manner, with special attention paid to products targeted toward the elderly, financially vulnerable, or financially unsophisticated. Advertising and promotional materials should present not only the benefits of the products and services, but also any potential risks, such as payment shock or negative amortization."

With Jake Paul being an "affiliate" of FanJoy, he must also adhere to their privacy policy requirements. And by the unauthorized disclosure of Post Malone's private information, Jake Paul broke FanJoy's privacy policy when doxing the delivery of the merchandise personally, and with intent to vlog Post Malone's location and reaction to confrontational questions. So now is Jake Paul potentially also on the hook for violating section 5 of the FTC Act?

We contacted FanJoy regarding Section 6(B) of their privacy policy which states, "We may share some or all of your personal data with our parent company, subsidiaries, joint ventures, or other companies under a common control (" affiliates")." FanJoy's customer service replied back stating, "Thank you for writing in about any concerns you may have. We at want to assure you that we strive to deliver world class products from your favorite influencers along with delivering the best possible experience to you. This includes protecting the safety of your personal information. We take take our customers and their privacy very seriously and do not, under any circumstances, share this information publicly."

We have also contacted H3H3Productions, who broke the doxing story, on whether there has been an apology given to their friend Post Malone but have not received anything from them at the time of publishing this article.

We urge anyone who feels that he/she has been mislead or experienced a "Bait-&-Switch" scam with any company, to file a complaint with the FTC. We would also like to hear about your experiences with FanJoy & Jake Paul over at

Copyright © 2017 Fotisi. All Rights Reserved.
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