The California merchandise company FanJoy has put themselves in a position that could potentially get them some serious heat with the Federal Trade Commission, for giving out a private home address from one of their customers to YouTube sensation Jake Paul, that eventually lead to the doxing of the customer.
Jake Paul is a former Disney actor and YouTube/Vine sensation with over 8.8 million subscribers and over 1 billion views, who as of late, has been on the news for allegedly being at war with his neighbors.
The FanJoy company sells merchandise for Jake Paul, David Dobrik, Tessa Brooks and other up-coming stars. But last Friday, July 21, Jake Paul uploaded a video where he ends up doxing the location of musician Post Malone's private residence. For those of you not familiar with the term Doxing, it is when you "Publish private or identifying information about (a particular individual) on the Internet."
Post Malone is a professional rapper, singer, songwriter and record producer, with over 516 million total views on his Vevo YouTube account. Post Malone is also a friend of Ethan Klein from H3H3Production. Ethan Klein, who has already called out Jake Paul for doxing and eavesdropping on his neighbors in West Hollywood, calls out Jake Paul for doxing once again in Jake Pauls latest video titled "I HAVE A HUGE ANNOUNCEMENT...". In the video, Post Malone's home and vehicles are clearly visible, including license plates, as well as the neighbor's house. Klein also commented to Jake Paul in his video "Jake Paul Doxes Post Malone", that he wanted to have a "Heart-to-Heart...and say these are boundaries you do not cross little Jakey...You have a lot of responsibility...influence on this world...show more class than this..."
Jake Paul stated in his "I HAVE A HUGE ANNOUNCEMENT..."video: "But more importantly guys we got someone's specific order that we are about to hand deliver to them. The backstory on this is, I don't know if you guys know him but his name is Post Malone... But what's crazy about it he did this video where he was like talking smack about "It's Every Day Bro" for like ten minutes... But then my boy posts on Twitter this tweet. He orders our merchandise... Right now we are about to hand deliver it to his house, he lives like 45 minutes away. We're going to give him merch, hopefully he's home, and we're gonna confront him and ask him like yo why would you talk smack then order our merch."
"Company uses bait and switch to offer autographed cd box sets and then runs out and ships non-autographed sets instead for same price - no returns On Sep 5 I ordered a signed Pentatonix Album Box Set which is a music compact disc box set autographed by the band Pentatonix from the website fanjoy.co... I received a shipment on Oct 21, 2015, but upon reviewing the item, I realized that I was not sent the autographed set. I contacted the company via email. they said that there were only 500 and that they ran out and so they shipped me the non autographed version. I requested a return for refund and was told they did not accept returns. This bait and switch of advertising autographed copies but then shipping out non-autographed copies is very disturbing and the fact that they don't accept returns seems suspect to me."
- Source: Better Business Bureau
"Issues with order, shipping and received the wrong item finally weeks later.Phone calls to customer service not returned. When contacted by email, Customer Service eventually stating they are unwilling to resolve problem by accepting a return and issuing a refund. On their Facebook page, we felt the... marketing of the item was deceptive, which ultimately contributed to this issue."
- Source: Better Business Bureau
The FTC has already gone after VIZIO, Mobile Advertising Network InMobi and other major companies with Section 5 related complaints to privacy. Section 5 of the FTC Act under Evaluating Advertising and Promotional Materials states, "...advertising and promotional materials should be presented in a clear, balanced, and timely manner, with special attention paid to products targeted toward the elderly, financially vulnerable, or financially unsophisticated. Advertising and promotional materials should present not only the benefits of the products and services, but also any potential risks, such as payment shock or negative amortization."
We have also contacted H3H3Productions, who broke the doxing story, on whether there has been an apology given to their friend Post Malone but have not received anything from them at the time of publishing this article.
We urge anyone who feels that he/she has been mislead or experienced a "Bait-&-Switch" scam with any company, to file a complaint with the FTC. We would also like to hear about your experiences with FanJoy & Jake Paul over at firstname.lastname@example.org.
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